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Answers to the questions parents and collectors ask us on the phone, sorted by topic.
No. You order with your name, your phone number, your wilaya, your commune and your address. A confirmation code arrives by SMS on that number, and that is all. An account exists, but only to find your orders and addresses again.
Still unsure? Write to us from the Contact page, or call us.
Yes. Call us or write to us from the Contact page with the item’s name, your wilaya and your commune: we record the order for you, at the price shown on the site and with the same delivery cost.
Still unsure? Write to us from the Contact page, or call us.
With your order number, on our tracking page: preparation, dispatch, delivery and the exact amount to hand the courier. You get that number as soon as the order is recorded.
Still unsure? Write to us from the Contact page, or call us.
As long as the order has not been dispatched, yes: cancel it from the tracking page with your order number, or tell us during the confirmation call. Once the parcel has left, you can still refuse it at delivery.
Still unsure? Write to us from the Contact page, or call us.
In cash, to the courier, when the parcel is handed over: it is the only way to pay. There is no online payment, no advance, no transfer and no deposit.
Still unsure? Write to us from the Contact page, or call us.
The courier carries no small change: he cannot give change below 50 DA. All our amounts are round; have the one shown on your order ready and the handover takes a minute.
Yes. Prices are in dinars, tax included, and the total — items, delivery, gift wrap if you choose it — is shown before you confirm. It does not change at delivery. Delivery is free from 7,500 DA of items.
Yes, and we recommend it. The courier waits while you open the parcel and look at the box: check that it is the right item and that the box is closed and in good condition. That is the moment you pay, not before.
Still unsure? Write to us from the Contact page, or call us.
Refuse the parcel in front of the courier: you pay nothing. If you find the problem after paying, tell us quickly: a faulty or non-conforming item is taken back at our cost. The terms are in our return policy, under “Faulty or not what you ordered”.
Still unsure? Write to us from the Contact page, or call us.
400 DA in the wilaya of Algiers, 600 DA in the other wilayas, and free from 7,500 DA of items. The amount is shown before you confirm, never after.
We prepare the parcel after the confirmation call, within 1 working day, then delivery takes 2 to 5 working days to the north, and a few more days to the far south. Working days exclude Friday, Saturday and public holidays. The estimated date is shown before you confirm.
Still unsure? Write to us from the Contact page, or call us.
Order early, especially before Eid, when deliveries are busy and public holidays do not count. Give us the date during the confirmation call: we tell you frankly whether it can be met for your commune. We never promise an exact day.
Still unsure? Write to us from the Contact page, or call us.
To your door, in all 69 wilayas, at the address you give and the commune chosen from the list. There is no agency pickup and no shop to visit: the parcel comes to you.
Yes, to arrange the visit. He works for a partner delivery company and may introduce himself under his own company’s name: it is not a stranger, it is your order. Your reference is your order number.
Still unsure? Write to us from the Contact page, or call us.
He calls you again, and so do we: another visit can be arranged. If the parcel has to come back to us, we call you before cancelling the order.
Still unsure? Write to us from the Contact page, or call us.
We buy every box new, from retailers in Dubai, and we do not open it: it reaches you closed, as the manufacturer packed it, with its set reference printed on it. You can check it in front of the courier before paying, and refuse it if anything is wrong. Our journal explains what to look at on a box.
Still unsure? Write to us from the Contact page, or call us.
Every product page shows the age the manufacturer prints on the box. It indicates difficulty and audience: a child used to building can manage a set a little above their age with an adult, but always follow the printed warnings for very young children. Our article “Which LEGO for which age” gives concrete landmarks.
Still unsure? Write to us from the Contact page, or call us.
An incomplete set is a non-conforming item: tell us with your order number and the number of the bag or step concerned, and we find the solution with you, at our cost. Before writing, check the bottom of the box and the bags already opened: a small piece often hides there.
Still unsure? Write to us from the Contact page, or call us.
Yes: gift wrap is chosen when you order, and its price is added to the total shown before you confirm. It goes over the original box, which stays closed.
Still unsure? Write to us from the Contact page, or call us.
We bring boxes back in small quantities, trip after trip: a set that has gone does not always return on the next trip, and manufacturers also retire sets. If the one you want is no longer there, tell us: we let you know if it comes back.
Still unsure? Write to us from the Contact page, or call us.
Any faulty or not-what-you-ordered item is taken back at our cost if you tell us soon after delivery. Appliances, instruments and tools also carry the legal warranty, whose length is stated on each product page. The full detail is in our return policy.
Only people who have received their order can leave a review. Every review is read before publication, to remove what is off-topic or abusive, never to remove a criticism. Reviews appear on a product page once there are enough of them.
Write to us from the Contact page with your order number and what is wrong; a photo of the fault, when possible, saves a round trip. For a fault or a non-conforming item, we arrange collection and return at our cost.
Still unsure? Write to us from the Contact page, or call us.
For a change of mind, you may return an item to us within 7 days of delivery. The conditions: box unopened, item complete and unused, in its original packaging; the return costs are then yours. These conditions apply to a change of mind only: for a fault or a non-conforming item, your rights are the law’s, and they are wider.
Yes, under the same conditions and timing as a return: the box comes back closed, and the new item is paid on delivery, like any order.
Still unsure? Write to us from the Contact page, or call us.
Because everything goes through it: we call you to confirm, the courier calls you to come by, a confirmation code proves it is really yours, and it finds your orders again. It is never published.
Still unsure? Write to us from the Contact page, or call us.
It proves the number is really yours before an order is recorded. It is valid for a short time and is given to nobody but the page asking for it: we will never ask you for it on the phone.
Still unsure? Write to us from the Contact page, or call us.
First check the number you typed, then wait a moment: an SMS sometimes takes a little while. The page then offers to send a new one. If nothing arrives, call us: we record the order with you.
Still unsure? Write to us from the Contact page, or call us.
They are used to deliver your order, reach you and answer your questions. The delivery company receives what it needs to deliver to you; the list of our delivery partners is available on request. Our privacy policy says everything, including how long each thing is kept and how to refuse audience measurement.
Still unsure? Write to us from the Contact page, or call us.
Yes, from your account. Your orders, though, stay in our accounts: they are business records.
Still unsure? Write to us from the Contact page, or call us.
Call or write to us: the age printed on the box, what it contains, delivery to your wilaya — we answer.