Returns and warranties

For a change of mind, you may return an item to us within 7 days of delivery.

• For a change of mind, the box has not been opened: its original packaging and its seals are intact.
• For a change of mind, the item is complete and has not been used.

For a change of mind, the return costs are yours. For a faulty or non-conforming item, they are ours (see below).

This change-of-mind window is a commercial commitment of ours. It adds to your rights for faulty items and to the legal warranty described below, and limits neither. The conditions in this section (box unopened, item complete and unused, in its original packaging) apply only to a change of mind.

If the item you receive is faulty, or is not what you ordered, you may refuse it at the door, or send it back to us in its original packaging within four (4) working days of delivery, telling us why. Return costs are ours. We then deliver the right item, repair it, exchange it or refund you within fifteen (15) days. This applies even if you opened the packaging to find the fault. (Law no. 18-05 of 10 May 2018 on e-commerce, article 23.)

The appliances, instruments and tools we sell carry the legal warranty by right (Law no. 09-03 of 25 February 2009 on consumer protection and fraud prevention, article 13; Executive Decree no. 13-327 of 26 September 2013). Its length is shown on each product’s page: at least six (6) months, and twelve (12) months for the categories the regulations set at twelve months, such as measuring devices, portable electric tools, and batteries and accumulators. It runs from delivery. If a fault appears during that period, we repair the item, replace it or refund you at no cost to you: transport both ways is ours. We carry out the warranty within thirty (30) days of your report. After a repair, the warranty is extended by at least thirty (30) days. Within ten (10) days, and at our cost, we may propose that we examine the fault together. No clause can reduce or remove this warranty.

For as long as the warranty runs, write to us from the Contact page, on WhatsApp, by phone or by email, with your order number: a report in writing, or made by any other means, is valid. Keep the item and, if you can, send us a photo of the fault. We arrange collection and return delivery, at our cost.

Contact page

Write to us with your order number and the reason. For a faulty or non-conforming item, or a legal warranty claim, we arrange collection at the order address and the return, at our cost. For a change of mind, we tell you how to send the item back, at your cost. The item travels complete, in its original packaging.

No amount is collected in advance: you pay in cash when the parcel arrives. A refund therefore cannot be a card reversal: it is made by CCP transfer or by a single-use store voucher, as agreed with you.

The refund is made after the returned item has been received and checked. For a faulty or non-conforming item, it includes the delivery cost you paid.

An exchange is handled as a return followed by a new dispatch, under the conditions and timing of the relevant section: change of mind, faulty or non-conforming item, or legal warranty. The new item is paid on delivery, like any order.

We call every customer before dispatching the order: that is the confirmation call, the one that fixes the delivery and lets us check the address.

A fault, a piece missing from a box, a warranty question or any other problem is reported from the Contact page, with your order number: we arrange what follows, at our cost for a fault or a warranty claim.

You may open the parcel and check the box in front of the courier before paying.